How long does delivery take in Ireland?
Orders placed before the daily cut-off ship the same working day on a free tracked 3–5 day service covering Dublin, Cork, Galway, Limerick, Waterford and the rest of Ireland.
Do you ship outside Ireland?
Yes. European and international research orders can be arranged — contact us with the destination before ordering and we will confirm the service and transit time available to your facility.
How can I track my order?
Tracking details are emailed as soon as the parcel leaves us, and can be used to follow the delivery through to your facility.
Is packaging discreet?
Yes. Parcels are dispatched in plain outer packaging with no product description shown on the label.
Do peptides need cold shipping?
Lyophilised peptides are stable at ambient temperature for the duration of a short tracked transit, so cold chain packaging is not required for domestic delivery. Refrigerate on arrival.
What should I check when a parcel arrives?
Confirm the vial seal is intact, the powder cake looks white and undisturbed, and the batch code on the label matches the certificate of analysis published on this website.
What should I do if my order arrives damaged?
Contact our support team within 48 hours of delivery. Keep the packaging and vials as received, and send photographs along with the batch code so we can trace it against the production record and resolve it quickly.