Because research peptides are sensitive materials whose storage conditions cannot be verified once they leave us, returns are limited to the circumstances below.
What we will replace or refund
Contact us with your order number and photographs and we will resolve any of the following.
- Items damaged in transit
- Incorrect items supplied
- A batch number that does not match the certificate of analysis published on this website
- Orders that do not arrive within the expected delivery window
What we cannot accept
Opened, reconstituted or unsealed vials cannot be returned, because the storage and handling conditions after delivery cannot be verified. A shifted or powdered lyophilised cake is a normal effect of transport and is not a defect.
How to raise a return
Report the issue through the contact page as soon as possible after delivery, quoting the order number and batch code. We will confirm the next step in writing.